CASE STUDY MODERNIZATION OF NTUC INCOME

CASE STUDY MODERNIZATION OF NTUC INCOME

Are the problems described in the case likely to be repeated? Income had to train employees who had been accustomed to working with paper to use the eBao system and change the way they worked. At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time. When it broke down, work would stop and the staff would choose either data reconciliation or backup, which was costly and time-consuming. Moving to a paperless environment, however, was not easy.

Re-filing would again take about 2 days. You are commenting using your WordPress. For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents. Furthermore, the LAN cables were replaced with faster cables, a fiber-optic backbone, and wireless capability. They have extensive systems felxibility now and they launch an new products directly via eBao system.

Case Study 2: Modernization of NTUC Income (pages ) | ✴️JUST-IN-CASE✴️

Refilling would again take about two days. Furthermore, due to interdependencies among departments in updating policy information, the business processes were complicated and tedious. Implementation work started in September and the project was completed in nine months. Are the problems described in the case likely to be repeated? Frequent breakdowns were addressed by the high-availability platform.

Case Study 4: Modernization of NTUC Income | B.I.B.O

Since data was not captured in real time, various departments did not have up-to-date information. They also lost opportunities to cross-sell because transaction processing for policy underwriting was still a batch process and information is not available to agents and advisers in real-time. Also, the time needed to design and launch new products was reduced from weeks to just days using the table-driven rule-based product definition module.

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As a result, cross-selling became easier, and customer service could be improved. Moving to a paperless environment, however, was not easy.

The software comprimise three subsystems these are the Policy Administration, Sales Management and Supplementary Resources which fulfilled many of the company’s requirements, from customer orientated design to barcode technology capabilities, and the ability to support changes in business processes.

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Case Study 2: Modernization of NTUC Income (pages 105-106)

Additionally, the HP backup system could only restore the data to the version from the previous day. The agent would then submit the forms at modrnization, from where they were sent by couriers to the Office Services department. Similarly, whenever a document needed to be retrieved, it would take about 2 days to locate and ship it by courier. Office Services would log documents, sort them, and then send them to departments for underwriting.

How were the problems solved by the new digital system?

case study modernization of ntuc income

In the event of the datacenter site becoming unavailable, the operations could be switched quickly to the disasterrecovery site without the need to rely on restoration of previous day data. In one of the hardware crashes, it took several months to recover the lost data. Income had to throw away all paper records, including legal paper documents. COBOL programs also encountered frequent breakdowns that halted the systems and caused temporary interruptions.

What types of information systems and business processes were used by Income before migrating to the fully digital system? The way they do business costs them time, because it takes them more days to finish a certain request for insurance; money, because they need to upgrade HP mainframe that frequently breaks; space, because it is paper-based, all forms were put into cartons and resulted to occupying 3 warehouses.

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Filled-up application forms of clients were sent by agents through courier. How well is Income prepared for the future?

case study modernization of ntuc income

As the new system was indome on high-availability platform with application residing on two or more servers; this robust architecture minimized downtime occurrence due to hardware or operating system failures. Newer Post Home Older Post.

In addition, Income cas revamped its business continuity and disaster-recovery plans. The benefits of Income reap from the new system are: What types of information systems and business processes were used by Income before migrating to the fully digital system?

case study modernization of ntuc income

Refiling would again take about two days. Business processes went from paper intensive to paperless through digital storage and records. Improvement in System Connectivity: Since there was no clear document management system, retrieval of documents take days to accomplish.

The new system also addressed downtime due to breakdowns by its hot back-up disaster-recovery centers. For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents.

They have extensive systems felxibility now and they launch an new products directly via eBao system.