CASE STUDY MODERNIZATION OF NTUC INCOME

CASE STUDY MODERNIZATION OF NTUC INCOME

What benefits did Income reap from new system? At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. What types of information systems and business processes were used by Income before migrating to the fully digital system? The business processes were also streamlined and the straight through workflow processing capabilities of the eBao system brought significant savings in time and cost needed to process policies. As part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system?

When it broke down, work would stop and the staff would choose either data reconciliation or backup, which was costly and time-consuming. The entire insurance process started with customers meeting an agent, filling in forms and submitting documents. You are commenting using your Facebook account. Popular Posts Case Study Process Efficiency and Cost Savings: What benefits did Income reap from new system?

In the event of the datacenter site becoming unavailable, the operations could be switched quickly to the disasterrecovery site without the need to rely on restoration of previous day data.

Staff members also enjoyed faster access to information.

Case Study 2: Modernization of NTUC Income (pages 105-106)

Since data was not captured in real time, various departments did not have up-to-date information. Popular Posts Case Study Describe the Information systems and IT infrastructure at Income after migrating to the fully stkdy system?

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The Life System used by about office staff and 3, insurance advisors could be accessed anytime, anywhere with a web browser. You are commenting using your Twitter account.

Re-filing would again take about casf days. Their collection schedule causes delays of two to three days.

Process Efficiency and Cost Savings: Upgrades should also be done periodically to cope with the changes in the demand of the industry and the market. Moving to a paperless environment, however, was not easy. Hardware failures modernizatiin six days of complete downtime. Office Services would log documents, sort them, and then send them to departments for underwriting. They also lost opportunities to cross-sell because transaction processing for policy underwriting was still a batch process and information is not available to agents and advisers in real-time.

Income also reduced and eventually eliminated the use of paper. Income had to train employees who had been accustomed to working with paper to use the eBao system and change the way they worked.

case study modernization of ntuc income

Provides greater support to intermediaries: I think the Income seems to be well prepared for the future now. I think if they will constantly improve there systems and they will adopt to new technology I think problems like this will never be repeated again.

Case Study 4: Modernization of NTUC Income | B.I.B.O

Improvement in System Availability: Incomr, the systems allowed for online support of customers, agents and brokers. As a part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. Leave a Reply Cancel reply Enter your comment here Nice case study about modernization.

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case study modernization of ntuc income

In all, the HP system experienced a total of three major hardware failures, resulting in a total of six days of complete downtime. Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system?

The agent would then submit the forms at branch offices from incomd they were sent by couriers to the Office Services department. You are commenting using your Google account.

case study modernization of ntuc income

A real-time hot back-up disaster recovery center was stkdy. Refilling would again take about two days.

Indespite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well if the accounting and management information systems, it still frequently broke down. The new system also addressed downtime due to breakdowns by its hot back-up disaster-recovery centers.

Furthermore, the LAN cables were replaced with faster cables, a fiber-optic backbone, and wireless capability.