The systematic nature of the process mapping methodology keeps people focused and acts as a rallying point. Top management needs to convey to its people that BPR is not being used to replace workers, but to improve quality, reduce cycle time, and create value for customers. They were then categorised into a number of subgroups representing various dimensions of change related to BPR implementation. Which capabilities matter for successful business process change? Many people fail to understand that change is not an event, but rather a management technique. Jarvenpaa , Donna B. Business Change of Mythic Proportions?

BPR, however, is more than just business improvising; it is an approach for redesigning the way work is done to better support the organization’s mission and reduce costs. Cases on information technology management in modern organizations Jay Liebowitz , Mehdi Khosrowpour Figures and Topics from this paper. For instance, one operations manager was the resident expert in materials flow, but he managed technology, engineering, and manufacturing people. Which capabilities matter for successful business process change? Top management must recognize the need for change, develop a complete understanding of what is BPR, and plan how to achieve it. The ultimate success of BPR depends on the strong, consistent, and continuous involvement of all departmental levels within the organization.

Companies like Ford Motor Co.

A BPR case study at Honeywell – Semantic Scholar

Information Technology and Business Process Redesign”, in: Change is continuous and is never over. However, punishing people for complaining about ineffective work processes is an effective way to promote the status quo.

JarvenpaaDonna B. Most of the work being done does not add any value for customers, and this work should be removed, not accelerated through automation. The blueprint enables honeuwell identification of opportunities for improvement. BPR must be business-driven and continuous Process improvements should be aligned with business objectives.


Moreover, process mapping provides a common language for everyone involved in the project. The new president was not as accepting of casual criticism.

case study on bpr of honeywell

BPR implementation in Tabular 16 form Last but not least, for making any new thing successful, first and foremost requirement is to move together as very well said in our own very old philosophy and culture which we have learnt from our past. The ultimate success of BPR depends on the strong, consistent, and continuous involvement of all departmental levels within the organization.

However, information is for people. Help Center Find new research papers in: These sessions build a consensus as to the vision of the ideal business process. PaperJames A. Continuous Improvement BPR is a successive and ongoing process and should be regarded as an improvement strategy that enables an organization to make the move from traditional functional orientation to one that aligns with strategic business processes.

In contrast, people are unpredictable. In addition, the ultimate success of BPR depends on the people who do it and on how well they can be committed and motivated to be creative and to apply their detailed knowledge to the reengineering initiative. We have also given two case studies for better understanding of BPR.

A BPR case study at Honeywell

All of them imply the same concept which focuses on integrating both business process redesign and deploying IT to support the reengineering work. Management behaviours have to change from autocratic to facilitative. Don’t Automate, Obliterate” in the Harvard Business Review, in which he claimed that the major challenge for managers is to obliterate forms of work that do stidy add value, rather than using technology for automating it.


Patience is also needed. Equivalently to the critique brought forward against BPR, BPM is now accused of focusing on technology and disregarding the people aspects of change. Change management is the discipline of managing change as a process, with due consideration that employees are people, not programmable machines.

case study on bpr of honeywell

Existing approaches to meeting customer needs are so functionally based that incremental change will never yield the requisite interdependence. Log In Sign Up. Reengineering starts with a high-level assessment of the organization’s mission, strategic goals, and customer needs.

By informing and convincing all affected groups at every stage, and emphasizing the positive end results of the reengineering process, it is possible to minimize resistance to change and increase the odds for success.

case study on bpr of honeywell

Reengineering is the search for new models honeysell organising work. It may sound like a simple change for this manager, but it took years. Origins of BPR 2 6.

Even such radical changes are not limited to inside one organisation but forge with other organisations, which generate new views of an organisation Vidgen et al. Different industries and organizations have different environmental forces to deal with.