Similarly, whenever a document needed to be retrieved, it would take about 2 days to locate and ship it by courier. The new system was immediately operational on a high-availability platform. Implementation work started in September and the project was completed in nine months. Before migrating to the fully digital system, Income had been using a manual paper-based insurance system running on HP S mainframe that housed the core insurance applications as well as the accounting and management information systems. Email required Address never made public. Leave a Reply Cancel reply Enter your comment here
Customer queries should be addressed accurately and promptly. When it broke down, work would stop and the staff would choose either data reconciliation or backup, which was costly and time-consuming. In addition, Income also revamped its business continuity and disaster recovery plans. COBOL programs were also used which also encountered technical failures. With the use of the straight through processing workflow capabilities of the new system, Income saved as much as 50 percent on time and costs in processing policies. The entire insurance process started with customers meeting an agent, filling in forms and submitting documents.
Since data was not captured in real time, various departments did not have up-to-date information.
Case Study 2: Modernization of NTUC Income (pages 105-106)
Income had to train employees who had been accustomed to working with paper to use the eBao system ssolution change the way they worked. At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time.
At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. You are commenting using your Facebook account.
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Income had to throw away all paper records, including legal paper documents. The way they do business costs them time, because it takes them more days to moderniaation a certain request for insurance; money, because they need to upgrade HP mainframe that frequently breaks; space, because it is paper-based, all forms were put into cartons and resulted to occupying 3 warehouses.
It provided seamless integration with imaging and bar code technology. Distributed By Gooyaabi Templates.
Case Study 4: Modernization of NTUC Income | B.I.B.O
At the same time, COBOL modernizatlon were very slow in developing new products for the company resulting to lost sale opportunities. What types of information systems and business processes were used by Income before migrating to the fully digital system?
Similarly, whenever a document needed to be retrieved, it would take about 2 days to locate and ship it by courier.
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Case Study 2: Modernization of NTUC Income (pages ) | ✴️JUST-IN-CASE✴️
Policy writing is in batch process and information was solutioon available to agents and advisors as a result they loss the opportunity to cross-sell.
I think if they will constantly improve there systems and they will adopt to new technology I think problems like this will never be repeated again.
Similarly, the operations could be switched quickly to the new disaster recovery site without the need to rely on restoration of previous day data. How were the problems resolved by the new digital system? As a part of eBao implementation, Income decided to moddernization its entire IT infrastructure with a more robust, scalable architecture. Fill in your details below or click an icon to log in: The Office Services log, sort, and send documents to underwriting.
Simplified workflows cut policy processing time and cost by half, and greatly reduced the time required to design and launch new products from months to days. In addition, Income also revamped ntc business continuity and disaster recovery plans.
Furthermore, due to interdependencies among departments in updating policy information, the business processes were complicated and tedious. How were the problems solved by the new digital system? Proposals were allocated to staff randomly. Home About this blog. The straight through processing workflow brought 50 percent savings on both the time and cost needed to process policies.
Nice information about modernization. Additionally, the HP backup system could only restore the data to the version from the previous day.
Describe the Information systems and IT infrastructure at Income icome migrating to the fully digital system? For storage, all original documents were packed and sent to warehouses where, over two to three days, a total of seven staff would log and store the documents.
Saturday, 25 October Case Study: The insurer employs eolution 3, insurance advisors and 1, office staff, with the majority located across an eight-branch network. Nfuc Post Older Post Home. On June 1,Income succeeded in the migration of its legacy insurance systems to a digital webbased system.