Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system? The straight through processing workflow brought 50 percent savings on both the time and cost needed to process policies. When it broke down, work would stop and the staff would choose either data reconciliation or backup, which was costly and time-consuming. Also, the time needed to design and launch new products was reduced from weeks to just days using the table-driven rule-based product definition module. In addition, Income also revamped its business continuity and disaster-recovery plans. As the new system provided a singular view of customer across products and channels, opportunities to cross sell and increase in customer service was made possible. The new system also addressed downtime due to breakdowns by its hot back-up disaster-recovery centers.
Income had to train employees who had been accustomed to working with paper to use the eBao system and change the way they worked. Through the new digital systems, these problems were addressed. What were the problems faced by Income in this case? The new system was operational on high-availability platform. The insurance process involved customers meeting an agent, filling forms and submitting documents. Office Services would log documents, sort them, and then send them to departments for underwriting. For example, STEP technology eliminates the use of paper which promotes environmentally friendly as well.
This robust architecture minimized downtime occurrence due to hardware or operating system failures. Process Efficiency and Cost Savings: How were the problems resolved by the new digital system? Refiling would again take about two days. Despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information system, it still frequently broke down.
In addition, the IT team found developing new products in COBOL to be quite cumbersome and the time taken to launch new products ranged from a few weeks to months. Are the problems described in the case likely to be repeated? Distributed By Gooyaabi Templates. Partnership with Development Authority and Microsoft to launch the community web portal, Big Trumpet. In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses.
Case Study 2: Modernization of NTUC Income (pages 105-106)
How were the problems resolved by the new digital system? The robust architecture of the servers minimized downtime occurrence.
Proposals were allocated to staff randomly. When it broke down, work would stop and the staff would choose either data reconciliation or backup, which was costly and time-consuming.
The Expendables: Case Study 3 Chapter 2 : Modernization of NTUC Income
What types of information systems and business processes were used by Income before migrating to the fully digital system? Their collection schedule causes delays of two to three days.
Accepted proposals were sent for printing at the Computer Services department and then redistributed. With the use of the straight through processing workflow capabilities of the new system, Income saved as much as 50 percent on time and costs in processing policies. Office Services would log documents, sort them, and then send them to departments for underwriting.
A real-time hot back-up disaster recovery center was implemented. The new digital system also soluyion the slow development of new products by COBOL through the straight through processing workflow capabilities of the new system.
Case 4: – Modernization of NTUC – Osmangoniblogs
Simplified workflows cut policy processing time and cost by half, and greatly reduced the time required to design and launch new products from months to days. Please feel free to browse and do comment my post where necessary.
In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses. The midernization system was immediately operational on a high-availability platform. The Life System used by about office staff and 3, insurance advisors could be accessed anytime, anywhere with a web browser.
Notify me of new comments via email. Home About this blog. What benefits did Income reap from new system? How were the problems resolved by the new digital system? moderization
The software comprimise three subsystems these are the Policy Administration, Sales Management and Supplementary Resources which fulfilled many of the company’s requirements, from customer orientated design to barcode technology capabilities, and the ability modwrnization support changes in business processes.
The insurance process involved customers meeting an agent, filling forms and submitting documents. About This blog is created purposely for my study. The benefits of Income reap from the new system are: I think the Income seems to be well prepared for the future now.
In addition, Income also revamped its business continuity and disaster recovery plans.